Refund policy

Exchanges & Returns

  • We do not offer exchanges as each product is made to order.
  • Returns for change of mind are not available.


Cancellations

You can request a cancellation before 24 hours of purchasing it.


Refunds

Please be advised that refunds are dependant on your delivery option that you have chosen. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Letter Mail
  • Refunds are not available for Letter Mail - UNTRACKED as there is no tracking, however, if you have received it damaged within 30 days of receiving the item please let us know. Follow the estimated delivery times for letter mail as a guide as seen on the FAQ page.

Parcel Post

  • Refunds are available for lost and damaged packages. For more information on what constitutes a damaged or lost package, please see below.

 

Damaged & Lost Products

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, unusable or if you receive the wrong item, so that we can evaluate the issue and make it right. Please send through an email within 30 days of receiving the item to be eligible for assessment. For damaged products you have the option to be provided a refund or a receive a replacement.

If your package has been lost and you did not receive it in the expected delivery times, please reach out within 30 days of that happening. For lost packages you will be provided a refund, if you wish to repurchase feel free to do so.

 

Please contact us at info@kneebble.com.au with your order number and photos of the damaged goods, once reviewed and approved you may wish to be provided a refund or receive a replacement. Any other queries feel free to reach out as well.